IMPORTANT: All goods sold and delivered are strictly NON-REFUNDABLE, NON-RETURNABLE, or NON-EXCHANGEABLE without prior written approval, except under the conditions outlined below:Β
CANCELLATION PRIOR TO SHIPMENT
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at empressstudio@gmail.com.Β
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.Β
RETURN POLICY
Applicable exclusively to online purchases made within Malaysia and Singapore only.Β
The following are the policies to be eligible for return requests after shipment / receipt of goods:
EMPRESS STUDIO
Contact: +608-224 1780
Business address: 1B, India Street, 930000 Kuching, Sarawak, Malaysia.
Note: Please refrain from sending items directly to the manufacturer. All returns must adhere to our specified process.Β
Customer Responsibility:
Note: Empress Studio is not liable for lost or damaged items during return shipping.
Empress Studio Reimbursement:
POLICY FOR USED PRODUCTS
EXCHANGE POLICY
Applicable for defective or damaged items only.
One-to-One Exchange: Defective or damaged items qualify for a replacement. The exchange item will only be shipped after receiving the returned item.
If Exchange Item is Out of Stock:
REFUND POLICY
Refunds are processed upon inspection and approval of returned items.
Refunds will be credited to the original payment method within a specific timeframe:
For delayed refunds:
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipping address provided during your purchase.
Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.
All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at abcde@gmail.com within 12 hours upon your order submission.
If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your memberβs account.
From brand-new and pre-owned cameras to expert repairs, rentals, and high-quality photo printing, weβre your one-stop destination for capturing and preserving lifeβs most cherished moments.
Copyright Β© Empress Studio | Website Managed by Lucianize
Copyright Β© Empress Studio | Website Managed by Lucianize